InnovappSoft
Terms applicable to refunds, reversals, payment disputes, and chargebacks.
This Refunds and Chargebacks Policy explains when an operation may be reviewed, when refunds do not apply, and what measures may be taken in cases of disputes, external reversals, or abuse of the system.
All transactions within the platform are considered final once completed.
This applies to KeyStore purchases, gift cards, digital products, mobile top-ups, KeyCoin balance top-ups, third-party processed payments, and any operation within the ecosystem.
Refunds will not be issued for gift card purchases, correctly processed top-ups, delivered digital services, user errors, incorrect recipients, incorrect phone numbers, wrong product selection, or change of mind.
There is also no automatic refund when a delay, block, or failure depends on an external provider, bank, blockchain network, processor, top-up API, gift card provider, or other third party. We will review the verifiable order status and any mandatory applicable right.
Refunds or internal adjustments may be reviewed for verified technical failures, validated double charges, service not delivered due to internal error, balance debited without product delivery, or duplicated operation caused by system error.
Approval is not automatic and will depend on evidence, internal records, external provider status, account history, detected risk, and applicable policies.
The user must start the request through the channels enabled by the platform and provide sufficient evidence.
Evidence may include operation ID, date, amount, screenshots, receipts, order number, recipient, product, payment method, and service status.
If the information is insufficient, false, altered, or unverifiable, the request may be rejected.
A chargeback, bank dispute, payment claim, external reversal, or attempt to deny a transaction may result in account suspension, balance hold, feature blocking, AML/CTF review, payment method restriction, or account closure.
If a chargeback causes loss, debt, fee, penalty, negative balance, or damage to INNOVAPPSOFT LLC, the company may deduct available balances, restrict features, or take additional measures.
It is prohibited to abuse the refund system, submit false claims, manipulate evidence, request refunds for already delivered services, use multiple accounts for improper benefits, or deny legitimate payments.
Abuse may result in permanent account closure, balance blocking, loss of access, reporting to external providers, and AML/CTF review.
INNOVAPPSOFT LLC will decide refund, adjustment, reversal, internal credit, dispute, or chargeback requests under the contract, evidence, and applicable law.
Decisions will be based on internal records, available evidence, applicable policies, information from independent providers, security, compliance, user history, and ecosystem protection.
Nothing in this policy removes refund, warranty, or remedy rights that mandatory law does not allow a user to waive.
International top-ups, eSIMs, gift cards, and virtual numbers may depend on independent providers. A pending order is not the same as delivery; KeyCard BBM will review the provider-confirmed status before deciding an adjustment.
Top-ups: they are not reversible after acceptance or delivery by the carrier. No refund is due for a phone number, country, carrier, or product incorrectly selected by the user.
eSIMs: once the QR or activation data is issued, no refund is due for an incompatible or carrier-locked phone, incorrect installation, profile deletion, partial use, or coverage outside the described scope. Confirmed failure to issue may be reviewed.
Gift cards: once a code is revealed or delivered, no refund is due for country, currency, account, brand, redemption, loss, disclosure, or third-party use restrictions. A code confirmed invalid from issuance and never used may be reviewed.
Virtual numbers: compatibility with every website and receipt of every SMS or call are not guaranteed. An activated or used assignment is considered delivered; confirmed failure to allocate may be reviewed.
KC are used for purchases on KeyStore. Refunds for verified errors or undelivered products are reviewed under this policy and mandatory applicable rights; they are not a KC exchange or transfer service.