We explain how INNOVAPPSOFT LLC collects, uses, stores, and protects users’ personal information.
This Privacy Policy describes how INNOVAPPSOFT LLC collects, uses, stores, protects, and manages personal information from users who use our platforms: KeyCard BBM, KeyPay, KeyCoin, and KeyStore. By accessing or using our services, you accept the practices described in this policy.
This Privacy Policy describes how INNOVAPPSOFT LLC collects, uses, stores, and protects personal information from users who use our platforms.
By accessing or using our services, you accept the practices described in this policy.
This policy applies to KeyCard BBM, KeyPay, KeyCoin, KeyStore, and any related service operated by INNOVAPPSOFT LLC.
We collect information necessary to operate our services safely and efficiently.
We may collect personal data such as full name, email address, country of residence, and language preferences.
We may also collect account data such as encrypted login credentials, user settings, account status, and internal preferences.
We may collect transaction information such as top-ups, purchases, internal transfers, P2P operations, service usage, operation history within the ecosystem, and activity related to KeyPay, KeyCoin, and KeyStore.
We may collect technical data such as IP address, device, operating system, model, technical identifiers, internal logs, activity, application version, browser, and security data.
When applicable, we may collect KYC verification data, including legal full name, identity document, selfie, biometric validation, date of birth, country, approximate address, and other information necessary to validate identity or comply with security obligations.
We process personal information to operate our services, perform agreements with users, comply with legal obligations, prevent fraud, protect the ecosystem, and improve the security of our platforms.
We may also process data based on legitimate interest, including abuse prevention, risk analysis, protection against unauthorized access, monitoring suspicious activity, and service improvement.
Where a specific purpose requires consent, we may request it separately.
We use information to operate KeyCard BBM, KeyPay, KeyCoin, and KeyStore.
We also use data to process payments, top-ups, purchases, internal transfers, P2P operations, KYC checks, account security, fraud prevention, risk monitoring, and legal compliance.
We may use technical information to protect the platform, detect suspicious access, prevent abuse, improve user experience, resolve errors, maintain internal records, and send important account or security notifications.
We may require identity verification at any time to enable features, review transactions, comply with legal obligations, or reduce risks of fraud, money laundering, or misuse.
We may verify information with authorized third-party providers, KYC services, payment processors, compliance sources, or internal security systems.
Failure to verify, or providing false, incomplete, altered, or inconsistent information, may result in restrictions, temporary holds, suspension, or account closure.
We do not sell or rent personal data.
We may share information when necessary with certified payment providers, KYC verification providers, technical services, security providers, external APIs, top-up processors, gift card providers, or other third parties required to operate our services.
We may also share information with competent authorities when required by law, legal process, valid investigation, or reasonable signs of illegal activity.
Third parties may operate under their own privacy policies, terms, and legal obligations.
Information may be processed, stored, or transmitted on servers located outside the user’s country of residence.
By using our services, you accept that your information may be transferred and processed in other jurisdictions when necessary to operate the platform, provide services, comply with legal obligations, or work with third-party providers.
We retain information while the account is active and for as long as necessary to operate the service, comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, maintain security records, and comply with KYC/AML requirements.
Deleting or closing an account does not necessarily mean immediate deletion of information that must be retained for legal, regulatory, accounting, security, fraud prevention, or compliance reasons.
We implement reasonable security measures to protect information, including encryption, SSL protection, firewalls, access controls, internal monitoring, activity review, and security audits.
Although no system is completely secure, we apply practices designed to reduce risks of unauthorized access, loss, alteration, abuse, or exposure of information.
We may use cookies or similar technologies to maintain active sessions, remember preferences, improve user experience, protect accounts, analyze performance, and operate site or platform features.
Users may disable cookies in their browser settings, although some features may be affected.
Depending on the applicable jurisdiction, users may have the right to access, correct, update, request deletion, restrict processing, request portability, or object to certain uses of their personal data.
These rights may be subject to legal limitations, retention obligations, AML/KYC requirements, fraud prevention, pending disputes, or legitimate security and compliance needs.
Requests will be evaluated according to applicable law and INNOVAPPSOFT LLC’s operational, legal, and security obligations.
Our services may include links, integrations, or dependencies with external platforms, payment processors, KYC providers, top-up providers, gift card providers, APIs, or other external services.
Once the user interacts with an external service, the provider’s own policies, terms, processes, timelines, and requirements may also apply.
INNOVAPPSOFT LLC does not control third-party internal policies or review timelines.
In the event of a security incident that may affect personal information, we will take reasonable steps to investigate, mitigate impact, protect the platform, and comply with applicable legal obligations.
Where required by law, we may notify users, providers, or competent authorities.
By using our services, you declare that you are of legal age in your country or jurisdiction of residence.
If a minor uses an account, the account holder is responsible for the activity performed within the system.
INNOVAPPSOFT LLC may update this Privacy Policy at any time to reflect legal, operational, technical, security, or compliance changes.
Changes take effect once published on this page or from the moment indicated by the platform.
Our team is ready to help. Reach out through official channels or by email.
